Top FAQs
- How do I access Logger Pro 3 installers and passwords from my account on the Vernier website?
- How can I install Logger Pro on several computers? Is there an MSI file or a silent installer?
- How do I use the silent installer for Graphical Analysis/Spectral Analysis/Instrumental Analysis?
- How do I deploy the Logger Pro silent installer with Group Policy?
- What is your site license policy for Logger Pro and LabQuest Viewer computer software?
- Is there a way to activate Graphical Analysis Pro at install time?
- How do Vernier annual licenses work?
- What is your privacy policy for Graphical Analysis and other Vernier applications?
- Logger Pro will no longer receive updates
Accessing Software Installers and Passwords
Note: Instructors and IT staff in the United States can create an account on the Vernier website. Once your school’s Logger Pro site license has been verified, instructors can easily use the account to distribute Logger Pro directly to students and the IT team. Although web accounts and the software verification system are optimized for instructor use, IT staff are welcome to create an account. If the school’s license is not verified automatically, you will need to fill out a license verification request form (available in your account profile). Please allow 1-2 business days for a customer support specialist to process your license verification request.
Bonus Tip for IT: When creating the account, do not use your personal e-mail address. Use an account that any IT staff at your school can access, such as helpdesk@myschool.edu. That way, if someone else does the installation next year, you can document the process and login info for them.
- How do I create an account on the Vernier website?
- Can international customers create an account on the Vernier website?
- Vernier Website Accounts Troubleshooting and FAQs
- How do I distribute Logger Pro 3 to my students?
Silent Installers
- How can I install Logger Pro on several computers? Is there an MSI file or a silent installer?
- How do I use the silent installer for Graphical Analysis/Spectral Analysis/Instrumental Analysis?
Installation Issues
- Why is the Logger Pro installer asking me for a password?
- Common causes of problems with the Logger Pro silent installer
- Windows Pre-Logger Pro 3.11 original LabQuest and LabQuest Mini, and pre-3.12 LabPro drivers
- Are the LabQuest 2 or LabQuest 3 device drivers installed correctly?
- My Windows computer fails to install a driver for using LabQuest Viewer with a LabQuest 2 or LabQuest 3 via USB connection.
Site License Policy
Networking Guides for using LabQuest 2 & LabQuest 3 via WiFi
More user manuals are available at https://www.vernier.com/support/connected-science-system/user-manuals/
- Networking for LabQuest 2 and LabQuest 3—FAQ and Troubleshooting
- Data Sharing - Connected Science System FAQ and Troubleshooting
- LabQuest Viewer Computer Software Troubleshooting and FAQs
Other FAQs
- Can I install Logger Pro 3 to run from a server or network location?
- Will Logger Pro or Logger Lite work in a thin client environment?
- Why does Windows complain that the device drivers aren't signed?
- Which printers are supported in LabQuest?
- How do I connect LabQuest to a printer?
- LabQuest Printer Configuration (advanced)
- Google has stopped supporting Chrome Packaged Apps for Chromebooks.
- What domains need to be allow-listed for Vernier Connections?
Bluetooth Help and Troubleshooting Tips are available at https://www.vernier.com/bthelp/