If the “Require Password” option is selected, LabQuest will always require a password when connecting to the LabQuest Viewer. To remove the password challenge, do the following:

Turn off Require Password

1. Open the LabQuest Viewer Settings dialog.
   • LabQuest 3—Launch the Connections app (Settings screen), then tap the Viewer icon, .
   • LabQuest 2—Launch the Connections app (Home screen), then tap the Viewer gear.
   • Original LabQuest—Tap the Home icon, then select Control Panel ▶ Viewer Setup.
2. Deselect the Require Password option, then tap Apply (LabQuest 3) or OK (LabQuest 2) to disable the feature. For the Original LabQuest, close the Viewer Setup box to apply the change.
3. Reconnect the LabQuest Viewer software to your LabQuest. (This is required if the password was disabled while the LabQuest was connected).
   1. In the Viewer software, return to My Lab and click the Setup My Lab taskbar button.
   2. Remove the LabQuest from My Lab, then add it back.

Additional Troubleshooting

• Verify you are connected to the correct LabQuest by checking its name and IP address.
• Try enabling, resetting, and disabling the LabQuest password setting.
  1. Reopen the LabQuest Viewer Settings as described in Step 1 above.
  2. Turn on the Password option and change the password^*
  3. Exit, then reopen the LabQuest Viewer Settings dialog.
  4. Uncheck the password box and exit the dialog again.
  5. Reconnect the LabQuest to the LabQuest Viewer as described in Step 3 above.

^*It is not possible to remove the password from the LabQuest password entry dialog. This dialog must contain at least one character, otherwise the Done button is not active.

Additional Resources

• LabQuest Viewer Computer Software Troubleshooting and FAQs