Troubleshooting

General: Press the power button on the sensor to turn it on. Connect your sensor as described in the Getting Started instructions for your device.

  • Primary Test: Is the unit powered on or connected to a USB power source?
  • Secondary Test: Connect the Photogate to the data-collection program. Confirm that the Photogate has been identified by the program, and then use your hand to block and unblock the gate to confirm that the Photogate is working.

Additional Troubleshooting

WITH PICKET FENCE

Note: If the Photogate is not working with your Picket Fence, make sure that the protective plastic covering on the picket fence has been removed.

Specifications

  • Infrared source: Peak at 880 nm
  • Gate width: 77.5 mm
  • Internal gate separation: 20 mm
  • Distance from internal gates to bottom of photogate arms: ~10 mm
  • Distance from internal gates to sides of photogate arms: ~5 mm
  • Gate LED indicators: Off for unblocked gate; On for blocked gate
  • Signal Output: Unblocked is high; Blocked is low
  • Connections:
    ⚬ Wireless: Bluetooth® v4.2 (wireless range 30 m unobstructed)
    ⚬ Wired: USB 2.0 full speed
  • Battery: 650 mAh Li-Poly
    ⚬ Battery Life (single, full charge): ~10 hours continuous data collection
    ⚬ Battery Life (lifetime): 2 – 5 years (typical)

Calibration

Calibrate? No. This sensor cannot be calibrated.

Battery Troubleshooting

  1. If the sensor can be turned on when connected by USB but not when disconnected from USB, the battery likely needs charging.
    ⚬ Charge the sensor for several hours and try again.
  2. If the sensor shows fully charged but still won’t turn on when connected via USB, then the battery has likely disconnected.
    ⚬ Check the battery connection.
  3. If the sensor still won’t turn on, try swapping the battery with a working sensor to see if the problem follows the battery or stays with the sensor.
    ⚬ If the problem stays with the sensor, the battery is probably not the issue.
    ⚬ If the problem follows the battery, the battery has likely reached its end of life.
  4. If the battery is indeed at the end of its life, the sensor cannot be used even if connected by USB, so the battery will need to be replaced. Go Direct® 650 mAh Replacement Battery (GDX-BAT-650)
  5. See How do I remove or replace a Go Direct battery? for more information (including a video).

Rechargeable batteries are covered by a one-year warranty.
Batteries should last two to five years in typical use.