Experiencing Bluetooth® issues with Go Direct® sensors on Chromebooks? Get help here.

Shop

What to Do if Your Go Direct Bluetooth® Connection Fails on Chromebook

A recent 2024 Google update may cause Chromebook™ users to experience connection problems when using Go Direct® sensors or Polar Heart Rate Monitors via Bluetooth®.

What You Can Do

For an immediate solution

  • Use a USB connection instead of Bluetooth.

For a long-term solution

For School or District IT Administrators

If Chromebooks cannot be updated to ChromeOS 128, we’ve outlined steps for a longer workaround. Read more details here.

Important Note on Chromebooks and Packaged Apps

In January 2025, Google Chromebooks will discontinue support for all Chrome Packaged Apps, including Vernier Graphical Analysis®. This means Chromebook users must transition to the PWA version of Vernier software. 

Need help troubleshooting? 

We’re here to help! Call us at 888-837-6437 or reach out to our team via live chat or support@vernier.com

Troubleshooting and FAQs

Find answers to common issues and questions with Graphical Analysis. See our troubleshooting and FAQ guide »

SAVE/SHARE YOUR CART