What to Do if Your Go Direct Bluetooth® Connection Fails on Chromebook
A recent 2024 Google update may cause Chromebook™ users to experience connection problems when using Go Direct® sensors or Polar Heart Rate Monitors via Bluetooth®.
What You Can Do
For an immediate solution
- Use a USB connection instead of Bluetooth.
For a long-term solution
- Update to ChromeOS 128, and
- Switch from the Chrome Packaged App to the Progressive Web App (PWA) version of Vernier software. These web-based versions of the app work directly in your Chrome browser with Bluetooth or USB connection. No installation is needed.
- Graphical Analysis
- Spectral Analysis
- Instrumental Analysis (TBA)
For School or District IT Administrators
If Chromebooks cannot be updated to ChromeOS 128, we’ve outlined steps for a longer workaround. Read more details here.
Important Note on Chromebooks and Packaged Apps
In January 2025, Google Chromebooks will discontinue support for all Chrome Packaged Apps, including Vernier Graphical Analysis®. This means Chromebook users must transition to the PWA version of Vernier software.
Need help troubleshooting?
We’re here to help! Call us at 888-837-6437 or reach out to our team via live chat or support@vernier.com.
Troubleshooting and FAQs
Find answers to common issues and questions with Graphical Analysis. See our troubleshooting and FAQ guide »