Experiencing Bluetooth® issues with Go Direct® sensors on Chromebooks? Get help here.

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What Technology Do I Have?

Need help identifying your Vernier equipment? Let’s get started with a few questions!

You can also drop a photo in our chat, and our tech support team will help to point you in the right direction.

Let's take a look at what you have.

Yes, it has white connection ports

If the device has a white connection port on the side, it’s an interface.

An interface serves as a liaison between your Vernier sensor and a computer, Chromebook™, mobile device, or calculator. Some interfaces allow users to view and analyze data directly as a standalone device.

If it has a screen, it’s a LabQuest.

The newest model, LabQuest 3, has a large screen and a rectangular, black body. The LabQuest 2 is slightly smaller with a gray body and curved sides. These interfaces collect data as a standalone device or share data wirelessly with multiple computers, Chromebooks, and mobile devices simultaneously.

Yours might need an app update.

LabQuest 3 and LabQuest 2

If it doesn’t have a screen, it’s a simple interface.

No screen? No problem. Connect any LabQuest sensor (a sensor with an attached cable) into the port on the interface, then connect the interface into your computer, Chromebook, or calculator.

These interfaces have some differences in their features.

Vernier interfaces
No, it does not have any white connection ports

If the device does not have a white connection port on the side, it’s a sensor.

Sensors collect real-time data that can be sent to software to create tables or graphs. Data can be shared via Bluetooth® wireless connection or a cable connection.

If the sensor has an attached cable, it’s likely a LabQuest Sensor.

LabQuest sensors have a fixed cable attached and need to connect to an interface in order to collect data. These wired sensors have been trusted by educators for over 20 years and are still in production today.

Need help getting started with your LabQuest Sensor?

LabQuest Sensors

If the sensor doesn’t have an attached cable, it’s likely a Go Direct Sensor.

Go Direct® sensors can connect to a computer, Chromebook, or mobile device via Bluetooth® wireless technology or a USB connection.

Need help getting started with your Go Direct Sensor?

Go Direct Sensors

Need Support? We’re Here to Help.

If you need help identifying your found technology, we’ve got you covered! Connect with our award‑winning tech support team for one-on-one assistance via phone, email, or share a photo of your device in our live chat! Plus, find product manuals, software updates, and more quick references for what you need.

Are you a district or school administrator?

If you are considering an adoption or seeking training options, we are here to support you every step of the way. Contact our solutions team at solutions@vernier.com.

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